Q: I forgot my password. Can you reset it for me?
A: No, passwords to digital signatures are not recoverable. You will need to start over and make a new signature. See "Creating Your Digital Signature" above. Write your password down somewhere safe.
Q: I know I have the correct password, but it won't work.
A: Try the following:
- Make sure you really are using the right password - it will have a minimum of 6 characters.
- Make sure CapsLock is turned off. Passwords are case sensitive.
- Understand that your electronic signature password is not connected to your email/windows password. It will not change when you change your email/windows password.
Q: I want to sign a form digitally, but it does not have a form field.
A: No problem. Fill out the form as usual. Then see the video above named "Signing Forms without Signature Fields."